How We Work

This page contains a list of questions that we get asked the most. Please have a quick look and if you can not find the answer you are looking for then please contact us. Thank you.

Are our pens guaranteed?

Yes all pens carry a 6 month guarantee from mechanical fault, after this time I will gladly look at a pen which is damaged in anyway and repairs will be charged at cost and can be discussed prior to any work being done for you.

Please note pens can not be exchanged

How To Order

You can choose your style from the various categories. 2, Please select a finish as many items can be done in Gold/Chrome/Gun Metal and so on. 3. Choose the material you would like your Pen to be made from.4. Select order then you may go to your basket to confirm your order details.

Can I order your pens online?

Yes. Our secure online shop allows you to purchase all of our products and pay by credit/debit card.

How much is delivery?

We charge a flat rate of £4.95, up to an order value ( Not including Posatge ) of £90. Anything form £90.01 and above will be free postage to UK Mainland. Should you require shipping to Europe or World wide please contact us to confirm the costings and how you would prefer this to be sent for you.

What Carrier is Used?

Within the UK the normal carrier will be 1st class recorded delivery with the Royal Mail depending on the size and weight of the item. All deliveries are using a next day service.

What Payment Methods are Accepted?

We accept all Mastercard and Visa credit and debit cards. All transactions are in GBP.

Is your website secure?

Yes. Our website is fully secured by using SSL technology, this means that your connection is encrypted. This can be checked by looking out for the Green Padlock icon in your browser and also by noticing that the address of the site begins 'https://'.